Senso's Privacy Policy

Version 1.2
Effective Date: July 1, 2025

This Privacy Policy outlines how we, Senso.ai Inc. (together with our affiliates, “Senso”, “we”,

“our” or “us”) gather, use, disclose, and handle your personal information when you utilize our

website and other platforms where we act as a data controller and provide a link to this Privacy

Policy. This includes, but is not limited to, your use of our website, products, application

programming interfaces (“APIs”), and services (collectively referred to as our “Services”) for

business purposes. We also detail your privacy rights and how you can exercise them in our

“Rights and Choices” section.


At Senso, we prioritize your privacy and are dedicated to safeguarding the information we

gather about you or from you. Our practices regarding Personal Information we collect when

you use our Services are described in this Privacy Policy. This policy does not apply to content

processed on behalf of our business offering customers, such as our API. Our use of such data

is governed by our customer agreements that cover access to and use of these offerings.

1. Collection of Personal Information

For the purpose of this policy, “Personal Information” refers to any data that identifies or relates

to you. We collect the following types of Personal Information:


Personal Information You Provide to Us Directly:


Identity and Contact Data: When you sign up for a Senso account, request information about

our Services, or apply for job opportunities, we may collect identifiers such as your name and

email address. If this information is not provided, we might not be able to manage your account.

We may also collect indirect identifiers (e.g., “USER12345”).


Payment Information: If you choose to purchase access to our Services, we will gather your

payment information. Without this information, we will not be able to process your payment.


Professional Information: If you apply for a job with us, we may gather professional data such

as your employment history, qualifications, and other information contained in your CV or

résumé.


Inputs and Outputs: Our Services allow you to submit text, files, or other materials ("Inputs"),

which generate responses based on these Inputs ("Outputs"). If you include personal

information in your Inputs, we will collect that data, and it may be reproduced in the Outputs.

However, Inputs and Outputs are subject to strict retention periods and we take measures to

anonymize such Inputs and Outputs when using them for our purposes as a controller.


User Interactions: As you interact with our Services, we collect information about the questions

you ask and the responses provided. This could include the timing, frequency, pattern, and

context of interactions with our Services. This information is anonymized and used to provide

analytics and insights.


Personal Information We Automatically Receive from Your Use of Our Services:


When you use our Services, we might receive certain technical data automatically. This

includes, but is not limited to, your device type, IP address, device identifiers, information about

your device and operating system, your browser information, internet service provider,

information about the links you click and pages you view, and other information about how you

use our Services. If your device experiences an error, we may also collect data about the error.


Personal Information We Collect Through Third-Party Language Models:


As we use third-party language models (for example, OpenAI's model) to provide our Service,

we may collect and use data provided by these models. Please note that while we anonymize

the data used for analytics and insights, we cannot control how these third-party providers

handle the data. We recommend reviewing the privacy policies of these third-party providers for

further information.

2. Use of Personal Information

We may use your Personal Information for the following purposes:


● To provide, administer, maintain, and analyze our Services;

● To improve our Services, conduct research, and develop new services;

● To communicate with you regarding our Services;

● To protect the integrity of our Services by preventing fraud, criminal activity, or misuse,

and ensuring the security of our IT systems, architecture, and networks;

● To facilitate business transactions, such as mergers, acquisitions, or sales;

● To comply with legal obligations and processes, and to safeguard our rights, privacy,

safety, property, as well as those of our affiliates, you, and other third parties.


Aggregated or De-Identified Information:

We may aggregate or de-identify Personal Information such that it no longer identifies you. We

might use this information to analyze the effectiveness of our Services, to improve and add

features to our Services, and to conduct research. Occasionally, we may analyze general

behavior and characteristics of users of our Services and share aggregated information like

general user statistics with third parties, or make such information publicly available. We collect

aggregated information through our Services, cookies, and other means described in this

Privacy Policy. We will maintain and use de-identified information in an anonymous or de-

identified form, and we will not attempt to reidentify the information, unless required by law.


To generate analytics and insights:


We use the questions you ask and the responses provided by our Services to generate

analytics and insights. These insights may be provided to you or your organization to

understand usage patterns, improve user experience, or guide the development of new features

or services.


As previously stated, we may use data from third-party language models to provide our service.

Your interaction with these models might be used to improve our Services. We recommend you

review the privacy policies of these third-party providers for information on opting out of data

usage for model training.

3. Cookies and Similar Technologies

Senso and our service providers use cookies, scripts, and similar technologies ("cookies") to

manage our Services and to gather information about you and your use of our Services. These

technologies help us recognize you, customize or personalize your experience, recommend

additional products or services, and analyze the use of our Services to make them more

beneficial to you.


These technologies also allow us to collect demographic and statistical data and provide this

information to our service providers to facilitate the delivery of their services.

We use cookies that are strictly necessary for facilitating your access to our Services and

ensuring your safety, as well as cookies or similar technologies for analytics. These

technologies assist us in improving and optimizing the experience we provide, for example, by

aiding us in measuring how visitors interact with our platforms. We may collect technical

information, such as pages visited and the time interval between clicks.


Most browsers permit you to remove or manage cookie functions and adjust your privacy and

security preferences. For information on how to do this, access the "help" section of your

browser or visit http://www.aboutcookies.org/how-to-control-cookies. However, please note that

disabling our cookies may prevent you from taking full advantage of our Services.

4. How We Disclose Personal Information

Senso will disclose personal data to the following categories of third parties for the purposes

explained in this Privacy Policy:

- Affiliates: Senso shares the categories of personal data mentioned earlier among its affiliates

and related entities. Our affiliates may use this personal data in a manner consistent with this

Privacy Policy.

- Service providers & business partners: Senso may share the categories of personal data

described above with service providers and business partners for various business purposes,

including website and data hosting, compliance with industry standards, research, auditing, and

data processing. Pursuant to our instructions, these parties will access, process, or store

personal data only in the course of performing their duties to us.

- Business Account Administrators: When you join Senso in connection with a business

account, the administrators of that business account may access and control your Senso

account, including being able to access your Inputs and Outputs. In addition, if you create an

account using an email address belonging to your employer or another organization, we may

share the fact that you have an account and certain account information, such as your email

address, with your employer or organization to, for example, enable you to be added to their

business account.


Senso may also disclose personal data in the following circumstances:

- During significant corporate events: If Senso is involved in a merger, corporate transaction,

bankruptcy, or any other situation involving the transfer of business assets, your personal data

will be disclosed as part of these corporate transactions.

- To comply with regulatory or legal requirements, ensure safety, and enforce our terms: We

may disclose personal data to governmental regulatory authorities as required by law, including

for tax or accounting purposes, in response to their requests for such information, or to assist in

investigations. We may also disclose personal data to third parties in connection with claims,

disputes, or litigation, when otherwise required by law, or if we determine its disclosure is

necessary to protect the health and safety of you or any other person, to protect against fraud or

credit risk, or to enforce our legal rights or contractual commitments that you have made.

- With individuals' consent: Senso will otherwise disclose personal data when you grant us

permission or direct us to disclose this information.


With Your Consent or At Your Direction: We may share anonymized analytics and insights

derived from your questions and responses with your organization or other third parties when

you provide us permission to do so or when you direct us to share this information.


If you access third-party services, such as social media sites or other sites linked through our

Services (e.g., if you follow a link to our Twitter account), these third-party services will be able

to collect personal data about you, including information about your activity on the Services. We

encourage you to read their data usage policies or other documentation if we link to another site

or service from our Services. Our linking to another site or service does not imply our

endorsement or representation of that third party.

5. Retention of Personal Information

We retain your Personal Information for as long as necessary to fulfill the purposes we collected

it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

We determine the appropriate retention period for Personal Information based on the amount,

nature, and sensitivity of your Personal Information, the potential risk of harm from unauthorized

use or disclosure of your Personal Information, whether we can achieve our purposes through

other means, and on applicable legal requirements.


For instance, we retain your Inputs and Outputs for a short period to improve our Services and

your experience. After this period, these data are deleted or anonymized.

6. Security of Personal Information

We take security seriously and have implemented security measures designed to protect your

Personal Information. These measures include encryption of data and using firewalls to protect

against unauthorized access to our systems. However, no system can be completely secure,

and we cannot guarantee that communications between you and Senso, the Services, or any

information provided to us in connection with the information we collect through the Services will

be free from unauthorized access by third parties.


We recommend that you do your part in maintaining the security of your data. For instance,

make sure your password is complex, unique, and never share it with anyone. If you believe

that your account has been compromised, please immediately contact us at support@senso.ai.

7. Rights and Choices

Depending on your jurisdiction, you may have certain rights concerning your Personal

Information. These rights may include:


- Right to Access: You have the right to request access to the Personal Information that we hold

about you.

- Right to Rectification: If the Personal Information we hold about you is inaccurate or

incomplete, you have the right to ask us to correct or complete it.

- Right to Erasure: You have the right to request that we delete or remove your Personal

Information under certain circumstances.

- Right to Restrict Processing: You have the right to request that we suspend the processing of

your Personal Information.

- Right to Data Portability: You have the right to request the transfer of your Personal

Information to you or to a third party.

- Right to Object: You have the right to object to our processing of your Personal Information for

direct marketing purposes or where we are performing a task in the public interest or exercising

official authority.


To exercise any of these rights, please contact us at support@senso.ai. We will respond to your

request within a reasonable timeframe.


Please note that we may need to retain certain information for recordkeeping purposes, to

complete transactions or to comply with our legal obligations.


If you disagree with the way we handle your Personal Information, you can raise a complaint

with the relevant data protection authority in your jurisdiction.

8. Children’s Privacy

Our Services are not intended for and may not permissibly be used by individuals under the age

of 13. Senso does not knowingly collect personal data from persons under 13 or allow them to

register. If it comes to our attention that we have collected Personal Information from such a

person, we may delete this information without notice. If you have reason to believe that this has

occurred, please contact customer support at support@senso.ai.

9. Changes to this Privacy Policy

We may modify this Privacy Policy from time to time. We will notify you of changes by posting

changes here, or by other appropriate means. Any changes to the Privacy Policy will become

effective when the updated policy is posted on the Services. Your use of the Services or your

provision of Personal Information to us following such changes indicates your acceptance of the

revised Privacy Policy.

10. Contact Us

If you have any questions or comments about this Privacy Policy, Senso privacy practices, or if you would like to exercise your rights and choices, please contact us at:

Senso.ai Inc.

Attn: Privacy Officer

Email: support@senso.ai



We are committed to working with you to obtain a fair resolution of any privacy concern.

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