Senso's Privacy Policy
Welcome to Senso.ai Inc.
This Privacy Policy outlines how we gather, use, disclose, and handle your personal information when you utilize our website and other platforms where we act as a data controller and provide a link to this Privacy Policy. This includes, but is not limited to, your use of our Services for business purposes. We also detail your privacy rights and how you can exercise them in our “Rights and Choices” section.
At Senso.ai Inc., we prioritize your privacy and are dedicated to safeguarding the information we gather about you or from you. Our practices regarding Personal Information we collect when you use our Services are described in this Privacy Policy. This policy does not apply to content processed on behalf of our business offering customers, such as our API. Our use of such data is governed by our customer agreements that cover access to and use of these offerings.
1. Collection of Personal Information
For the purpose of this policy, “Personal Information” refers to any data that identifies or relates to you. We collect the following types of Personal Information:
Personal Information You Provide to Us Directly:
Identity and Contact Data: When you sign up for a Senso.ai Inc. account, request information about our Services, or apply for job opportunities, we may collect identifiers such as your name and email address. If this information is not provided, we might not be able to manage your account. We may also collect indirect identifiers (e.g., “USER12345”).
Payment Information: If you choose to purchase access to our services, we will gather your payment information. Without this information, we will not be able to process your payment.
Professional Information: If you apply for a job with us, we may gather professional data such as your employment history, qualifications, and other information contained in your CV or résumé.
Inputs and Outputs: Our services allow you to submit text, files, or other materials ("Inputs"), which generate responses based on these Inputs ("Outputs"). If you include personal information in your Inputs, we will collect that data, and it may be reproduced in the Outputs. However, Inputs and Outputs are subject to strict retention periods and we take measures to anonymize such Inputs and Outputs when using them for our purposes as a controller.
User Interactions: As you interact with our Services, we collect information about the questions you ask and the responses provided. This could include the timing, frequency, pattern, and context of interactions with our Services. This information is anonymized and used to provide analytics and insights.
Personal Information We Automatically Receive from Your Use of Our Services:
When you use our services, we might receive certain technical data automatically. This includes, but is not limited to, your device type, IP address, device identifiers, information about your device and operating system, your browser information, internet service provider, information about the links you click and pages you view, and other information about how you use our services. If your device experiences an error, we may also collect data about the error.
Personal Information We Collect Through Third-Party Language Models:
As we use third-party language models like OpenAI's to provide our service, we may collect and use data provided by these models. Please note that while we anonymize the data used for analytics and insights, we cannot control how these third-party providers handle the data. We recommend reviewing the privacy policies of these third-party providers for further information.
2. Use of Personal Information
We may use your Personal Information for the following purposes:
To provide, administer, maintain, and analyze our Services;
To improve our Services, conduct research, and develop new services;
To communicate with you regarding our Services;
To protect the integrity of our Services by preventing fraud, criminal activity, or misuse, and ensuring the security of our IT systems, architecture, and networks;
To facilitate business transitions, such as mergers, acquisitions, or sales;
To comply with legal obligations and processes and to safeguard our rights, privacy, safety, property, as well as those of our affiliates, you, and other third parties.
Aggregated or De-Identified Information:
We may aggregate or de-identify Personal Information such that it no longer identifies you. We might use this information to analyze the effectiveness of our Services, to improve and add features to our Services, and to conduct research. Occasionally, we may analyze general behavior and characteristics of users of our Services and share aggregated information like general user statistics with third parties, or make such information publicly available. We collect aggregated information through our Services, cookies, and other means described in this Privacy Policy. We will maintain and use de-identified information in an anonymous or de-identified form, and we will not attempt to reidentify the information, unless required by law.
To generate analytics and insights:
We use the questions you ask and the responses provided by our Services to generate analytics and insights. These insights may be provided to you or your organization to understand usage patterns, improve user experience, or guide the development of new features or services.
As previously stated, we may use data from third-party language models like OpenAI's to provide our service. Your interaction with these models might be used to improve our Services. We recommend you review the privacy policies of these third-party providers for information on opting out of data usage for model training.
3. Cookies and Similar Technologies
Senso.ai Inc. and our service providers use cookies, scripts, and similar technologies ("cookies") to manage our Services and to gather information about you and your use of our Services. These technologies help us recognize you, customize or personalize your experience, recommend additional products or services, and analyze the use of our Services to make them more beneficial to you.
These technologies also allow us to collect demographic and statistical data and provide this information to our service providers to facilitate the delivery of their services.
We use cookies that are strictly necessary for facilitating your access to our Services and ensuring your safety, as well as cookies or similar technologies for analytics. These technologies assist us in improving and optimizing the experience we provide, for example, by aiding us in measuring how visitors interact with our platforms. We may collect technical information, such as pages visited and the time interval between clicks.
Most browsers permit you to remove or manage cookie functions and adjust your privacy and security preferences. For information on how to do this, access the "help" menu on your browser or visit http://www.aboutcookies.org/how-to-control-cookies. However, please note that disabling our cookies may prevent you from taking full advantage of our Services.
4. How We Disclose Personal Information
Senso.ai Inc. will disclose personal data to the following categories of third parties for the purposes explained in this Privacy Policy:
- Affiliates & corporate partners: Senso.ai Inc. shares the categories of personal data mentioned earlier among its affiliates and related entities.
- Service providers & business partners: Senso.ai Inc. may share the categories of personal data described above with service providers and business partners for various business purposes, including website and data hosting, compliance with industry standards, research, auditing, and data processing.
Senso.ai Inc. may also disclose personal data in the following circumstances:
- During significant corporate events: If Senso.ai Inc. is involved in a merger, corporate transaction, bankruptcy, or any other situation involving the transfer of business assets, your personal data will be disclosed as part of these corporate transactions.
- To comply with regulatory or legal requirements, ensure safety, and enforce our terms: We may disclose personal data to governmental regulatory authorities as required by law, including for tax or accounting purposes, in response to their requests for such information, or to assist in investigations. We may also disclose personal data to third parties in connection with claims, disputes, or litigation, when otherwise required by law, or if we determine its disclosure is necessary to protect the health and safety of you or any other person, to protect against fraud or credit risk, or to enforce our legal rights or contractual commitments that you have made.
- With individuals' consent: Senso.ai Inc. will otherwise disclose personal data when you grant us permission or direct us to disclose this information.
With Your Consent or At Your Direction: We may share anonymized analytics and insights derived from your questions and responses with your organization or other third parties when you provide us permission to do so or when you direct us to share this information.
If you access third-party services, such as social media sites or other sites linked through our Services (e.g., if you follow a link to our Twitter account), these third-party services will be able to collect personal data about you, including information about your activity on the Services. We encourage you to read their data usage policies or other documentation if we link to another site or service from our Services. Our linking to another site or service does not imply our endorsement or representation of that third party.
5. Retention of Personal Information
We retain your Personal Information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. We determine the appropriate retention period for Personal Information based on the amount, nature, and sensitivity of your Personal Information, the potential risk of harm from unauthorized use or disclosure of your Personal Information, whether we can achieve our purposes through other means, and on applicable legal requirements.
For instance, we retain your Inputs and Outputs for a short period to improve our Services and your experience. After this period, these data are deleted or anonymized.
6. Security of Personal Information
We take security seriously and have implemented security measures designed to protect your Personal Information. These measures include encryption of data and using firewalls to protect against unauthorized access to our systems. However, no system can be completely secure, and we cannot guarantee that communications between you and Senso.ai Inc., the Services, or any information provided to us in connection with the information we collect through the Services will be free from unauthorized access by third parties.
We recommend that you do your part in maintaining the security of your data. For instance, make sure your password is complex, unique, and never share it with anyone. If you believe that your account has been compromised, please immediately contact us at support@senso.ai.
7. Rights and Choices
Depending on your jurisdiction, you may have certain rights concerning your Personal Information. These rights may include:
- Right to Access: You have the right to request access to the Personal Information that we hold about you.
- Right to Rectification: If the Personal Information we hold about you is inaccurate or incomplete, you have the right to ask us to correct or complete it.
- Right to Erasure: You have the right to request that we delete or remove your Personal Information under certain circumstances.
- Right to Restrict Processing: You have the right to request that we suspend the processing of your Personal Information.
- Right to Data Portability: You have the right to request the transfer of your Personal Information to you or to a third party.
- Right to Object: You have the right to object to our processing of your Personal Information for direct marketing purposes or where we are performing a task in the public interest or exercising official authority.
To exercise any of these rights, please contact us at support@senso.ai. We will respond to your request within a reasonable timeframe.
Please note that we may need to retain certain information for recordkeeping purposes, to complete transactions or to comply with our legal obligations.
If you disagree with the way we handle your Personal Information, you can raise a complaint with the relevant data protection authority in your jurisdiction.
8. Children’s Privacy
Our Services are not intended for and may not permissibly be used by individuals under the age of 13. Senso.ai Inc. does not knowingly collect personal data from persons under 13 or allow them to register. If it comes to our attention that we have collected Personal Information from such a person, we may delete this Information without notice. If you have reason to believe that this has occurred, please contact customer support at support@senso.ai.
9. Changes to this Privacy Policy
We may modify this Privacy Policy from time to time. We will notify you of changes by posting changes here, or by other appropriate means. Any changes to the Privacy Policy will become effective when the updated policy is posted on the Services. Your use of the Services or your provision of Personal Information to us following such changes indicates your acceptance of the revised Privacy Policy.
10. Contact Us
If you have any questions or comments about this Privacy Policy, Senso.ai Inc.’s privacy practices, or if you would like to exercise your rights and choices, please contact us at:
Senso.ai Inc.
Attn: Privacy Officer
Email: support@senso.ai
We are committed to working with you to obtain a fair resolution of any privacy concern.
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