Backed by

Combinator

Backed by

Combinator

Prepare your Content for

Conversational Agents

AI-Powered Agents

For Financial Services

Improve Sentiment

using Behavioral Data

Prepare your Content for Conversational Agents

Book a demo to begin turning

your knowledge base into lifelike conversations

Book a demo to begin turning

your knowledge base into lifelike conversations

Credit Card

SBA Lending

Indirect Onboarding

Loans

Credit Card

SBA Lending

Indirect Onboarding

Loans

Credit card

Emotions

Loans

Backed by

Combinator

Prepare your Content for

Conversational Agents

AI-Powered Agents

For Financial Services

Improve Sentiment

using Behavioral Data

Book a demo to begin turning

your knowledge base into lifelike conversations

Credit Card

SBA Lending

Indirect Onboarding

Loans

Credit card

Emotions

Loans

Proud to Power

Meet our Agents

AI Agents designed to augment internal staff and supercharge productivity

Improve the performance of conversational experiences across voice calls and chatbots using AI Agents

Agent Echo

Automates call and query tagging across call centers, voice agents, chatbots, and copilots

Learn More

Agent Fetch

Instantly identify missing information in documents

(policies, procedures, guides)

Instantly identify missing information in documents

(policies, procedures, guides)

Learn More

Transform the way you drive efficiency and growth

92% Quality across policies, procedures, and user guides

SBA Lending

Indirect Onboarding

Emotion

92% Quality across policies, procedures, and user guides

SBA Lending

Indirect Onboarding

Emotion

Ingest Raw Data

Ingest policies, procedures,

and member interactions

Discover Opportunities

Identify proven ways to improve efficiency and experience

Deliver ROI

Track key metrics to improve operational workflows

Structured Knowledge for Streamlined Operations

Senso’s platform transforms your unstructured policies into a cohesive format, empowering efficient loan approvals, operations, and staff training. Experience improved alignment and efficiency within weeks, tailored to industry standards

Identify Operational Gaps

Instantly identify discrepancies in policies, procedures, user guides, and SOPs

Discrepancies Found

Knowledgebase

Quality

Discrepancies

98%

5 found

SBA Lending

87%

3 found

Emotion

95%

3 found

Discrepancies Found

Quality

Discrepancies

98%

5 found

SBA Lending

87%

3 found

Emotion

95%

3 found

Discrepancies Found

Quality

Discrepancies

98%

5 found

SBA Lending

87%

3 found

Emotion

95%

3 found

Improve Staff Performance

Identify ways to improve sentiment, handle time, and resolution rates across sales and support channels

Quality of Policies and Procedures

82%

CSAT (Sentiment)

77%

Call Volume

Top 20%

Average Handle Time

4 Min

Resolution Rate

72%

Quality of Policies and Procedures

82%

CSAT (Sentiment)

77%

Call Volume

Top 20%

Average Handle Time

4 Min

Resolution Rate

72%

Quality of Policies and Procedures

82%

CSAT (Sentiment)

77%

Call Volume

Top 20%

Average Handle Time

4 Min

Resolution Rate

72%

Improve Knowledge Quality

Generate structured content to automate workflows and reduce mundane tasks

Multi-Agent Actions

Define and deploy specialized agents with knowledge collections and style scripts to fill workflow gaps

Credit Card

Loan Inquiries

Emotion

New Account Openings

Credit Card

Loan Inquiries

Emotion

New Account Openings

Credit Card

Loan Inquiries

Emotion

New Account Openings

Success Stories

Discover how a network of credit unions is driving efficiency for their members using behavioral data

Before using Senso, finding job aids, guides and policies was a challenge. Now, everything’s at our fingertips. Having this information be easily accessible has been imperative to support our staff and provide them the most current information.
Whitney Hawks
Vice President of Mortgage
Operations
What sets the CUCopilot Session apart is its commitment to real-world application. These aren't just theoretical discussions – they're practical, actionable sessions that have directly contributed to our success in launching AI initiatives. The Senso team's dedication to our growth and understanding is evident in every session.
Joey Rudisill
Chief Information Officer
What impresses me most about Senso's AI is how it's helping us future-proof our credit union. We're not just keeping up with technology; we're leading the charge in innovation while making work efficient for our staff and enhancing the member experience.
Steve O’Donnell
Chief Financial Officer
With Senso, document retrieval is 12 times faster. This dramatically improves communication between our back-office and frontline teams, ultimately allowing us to serve our members better than ever before.
Konrad Young
Consumer Lending Servicing Specialist
Senso has been a great collaborative partner. Together, we evolve and transform ideas into impactful realities that we put into immediate use.
Trudy McClain
Senior Vice President, Retail Operations
Senso is transforming how we handle member queries. Our pilot is proving that our staff can now provide answers within seconds, not minutes – a game-changer for member satisfaction. Team members are requesting to join the pilot, and we are excited to launch Senso to all of TruStone.
Lisamarie Meyer
Senior Vice President, Director
of Minnesota Branches
The continuous improvement CUCopilot brings to our documentation has been invaluable. We're not just keeping up; we're setting the pace for operational excellence.
Gary Jeter
EVP and CTO
Before using Senso, finding job aids, guides and policies was a challenge. Now, everything’s at our fingertips. Having this information be easily accessible has been imperative to support our staff and provide them the most current information.
Whitney Hawks
Vice President of Mortgage
Operations
What sets the CUCopilot Session apart is its commitment to real-world application. These aren't just theoretical discussions – they're practical, actionable sessions that have directly contributed to our success in launching AI initiatives. The Senso team's dedication to our growth and understanding is evident in every session.
Joey Rudisill
Chief Information Officer
What impresses me most about Senso's AI is how it's helping us future-proof our credit union. We're not just keeping up with technology; we're leading the charge in innovation while making work efficient for our staff and enhancing the member experience.
Steve O’Donnell
Chief Financial Officer
With Senso, document retrieval is 12 times faster. This dramatically improves communication between our back-office and frontline teams, ultimately allowing us to serve our members better than ever before.
Konrad Young
Consumer Lending Servicing Specialist
Senso has been a great collaborative partner. Together, we evolve and transform ideas into impactful realities that we put into immediate use.
Trudy McClain
Senior Vice President, Retail Operations
Senso is transforming how we handle member queries. Our pilot is proving that our staff can now provide answers within seconds, not minutes – a game-changer for member satisfaction. Team members are requesting to join the pilot, and we are excited to launch Senso to all of TruStone.
Lisamarie Meyer
Senior Vice President, Director
of Minnesota Branches
The continuous improvement CUCopilot brings to our documentation has been invaluable. We're not just keeping up; we're setting the pace for operational excellence.
Gary Jeter
EVP and CTO
Before using Senso, finding job aids, guides and policies was a challenge. Now, everything’s at our fingertips. Having this information be easily accessible has been imperative to support our staff and provide them the most current information.
Whitney Hawks
Vice President of Mortgage
Operations
What sets the CUCopilot Session apart is its commitment to real-world application. These aren't just theoretical discussions – they're practical, actionable sessions that have directly contributed to our success in launching AI initiatives. The Senso team's dedication to our growth and understanding is evident in every session.
Joey Rudisill
Chief Information Officer
What impresses me most about Senso's AI is how it's helping us future-proof our credit union. We're not just keeping up with technology; we're leading the charge in innovation while making work efficient for our staff and enhancing the member experience.
Steve O’Donnell
Chief Financial Officer
With Senso, document retrieval is 12 times faster. This dramatically improves communication between our back-office and frontline teams, ultimately allowing us to serve our members better than ever before.
Konrad Young
Consumer Lending Servicing Specialist
Senso has been a great collaborative partner. Together, we evolve and transform ideas into impactful realities that we put into immediate use.
Trudy McClain
Senior Vice President, Retail Operations
Senso is transforming how we handle member queries. Our pilot is proving that our staff can now provide answers within seconds, not minutes – a game-changer for member satisfaction. Team members are requesting to join the pilot, and we are excited to launch Senso to all of TruStone.
Lisamarie Meyer
Senior Vice President, Director
of Minnesota Branches
The continuous improvement CUCopilot brings to our documentation has been invaluable. We're not just keeping up; we're setting the pace for operational excellence.
Gary Jeter
EVP and CTO
Before using Senso, finding job aids, guides and policies was a challenge. Now, everything’s at our fingertips. Having this information be easily accessible has been imperative to support our staff and provide them the most current information.
Whitney Hawks
Vice President of Mortgage
Operations
What sets the CUCopilot Session apart is its commitment to real-world application. These aren't just theoretical discussions – they're practical, actionable sessions that have directly contributed to our success in launching AI initiatives. The Senso team's dedication to our growth and understanding is evident in every session.
Joey Rudisill
Chief Information Officer
What impresses me most about Senso's AI is how it's helping us future-proof our credit union. We're not just keeping up with technology; we're leading the charge in innovation while making work efficient for our staff and enhancing the member experience.
Steve O’Donnell
Chief Financial Officer
With Senso, document retrieval is 12 times faster. This dramatically improves communication between our back-office and frontline teams, ultimately allowing us to serve our members better than ever before.
Konrad Young
Consumer Lending Servicing Specialist
Senso has been a great collaborative partner. Together, we evolve and transform ideas into impactful realities that we put into immediate use.
Trudy McClain
Senior Vice President, Retail Operations
Senso is transforming how we handle member queries. Our pilot is proving that our staff can now provide answers within seconds, not minutes – a game-changer for member satisfaction. Team members are requesting to join the pilot, and we are excited to launch Senso to all of TruStone.
Lisamarie Meyer
Senior Vice President, Director
of Minnesota Branches
The continuous improvement CUCopilot brings to our documentation has been invaluable. We're not just keeping up; we're setting the pace for operational excellence.
Gary Jeter
EVP and CTO

What sets the CUCopilot Session apart is its commitment to real-world application. These aren't just theoretical discussions – they're practical, actionable sessions that have directly contributed to our success in launching AI initiatives. The Senso team's dedication to our growth and understanding is evident in every session.
Joey Rudisill
Chief Information Officer
Senso has been a great collaborative partner. Together, we evolve and transform ideas into impactful realities that we put into immediate use.
Trudy McClain
Senior Vice President, Retail Operations
Before using Senso, finding job aids, guides and policies was a challenge. Now, everything’s at our fingertips. Having this information be easily accessible has been imperative to support our staff and provide them the most current information.
Whitney Hawks
Vice President of Mortgage Operations
What impresses me most about Senso's AI is how it's helping us future-proof our credit union. We're not just keeping up with technology; we're leading the charge in innovation while making work efficient for our staff and enhancing the member experience.
Steve O’Donnell
Chief Financial Officer
With Senso, document retrieval is 12 times faster. This dramatically improves communication between our back-office and frontline teams, ultimately allowing us to serve our members better than ever before.
Konrad Young
Consumer Lending Servicing Specialist
The continuous improvement CUCopilot brings to our documentation has been invaluable. We're not just keeping up; we're setting the pace for operational excellence.
Gary Jeter
EVP and CTO
Senso is transforming how we handle member queries. Our pilot is proving that our staff can now provide answers within seconds, not minutes – a game-changer for member satisfaction. Team members are requesting to join the pilot, and we are excited to launch Senso to all of TruStone.
Lisamarie Meyer
Senior Vice President, Director of Minnesota Branches
What sets the CUCopilot Session apart is its commitment to real-world application. These aren't just theoretical discussions – they're practical, actionable sessions that have directly contributed to our success in launching AI initiatives. The Senso team's dedication to our growth and understanding is evident in every session.
Joey Rudisill
Chief Information Officer
Senso has been a great collaborative partner. Together, we evolve and transform ideas into impactful realities that we put into immediate use.
Trudy McClain
Senior Vice President, Retail Operations
Before using Senso, finding job aids, guides and policies was a challenge. Now, everything’s at our fingertips. Having this information be easily accessible has been imperative to support our staff and provide them the most current information.
Whitney Hawks
Vice President of Mortgage Operations
What impresses me most about Senso's AI is how it's helping us future-proof our credit union. We're not just keeping up with technology; we're leading the charge in innovation while making work efficient for our staff and enhancing the member experience.
Steve O’Donnell
Chief Financial Officer
With Senso, document retrieval is 12 times faster. This dramatically improves communication between our back-office and frontline teams, ultimately allowing us to serve our members better than ever before.
Konrad Young
Consumer Lending Servicing Specialist
The continuous improvement CUCopilot brings to our documentation has been invaluable. We're not just keeping up; we're setting the pace for operational excellence.
Gary Jeter
EVP and CTO
Senso is transforming how we handle member queries. Our pilot is proving that our staff can now provide answers within seconds, not minutes – a game-changer for member satisfaction. Team members are requesting to join the pilot, and we are excited to launch Senso to all of TruStone.
Lisamarie Meyer
Senior Vice President, Director of Minnesota Branches
What sets the CUCopilot Session apart is its commitment to real-world application. These aren't just theoretical discussions – they're practical, actionable sessions that have directly contributed to our success in launching AI initiatives. The Senso team's dedication to our growth and understanding is evident in every session.
Joey Rudisill
Chief Information Officer
Senso has been a great collaborative partner. Together, we evolve and transform ideas into impactful realities that we put into immediate use.
Trudy McClain
Senior Vice President, Retail Operations
Before using Senso, finding job aids, guides and policies was a challenge. Now, everything’s at our fingertips. Having this information be easily accessible has been imperative to support our staff and provide them the most current information.
Whitney Hawks
Vice President of Mortgage Operations
What impresses me most about Senso's AI is how it's helping us future-proof our credit union. We're not just keeping up with technology; we're leading the charge in innovation while making work efficient for our staff and enhancing the member experience.
Steve O’Donnell
Chief Financial Officer
With Senso, document retrieval is 12 times faster. This dramatically improves communication between our back-office and frontline teams, ultimately allowing us to serve our members better than ever before.
Konrad Young
Consumer Lending Servicing Specialist
The continuous improvement CUCopilot brings to our documentation has been invaluable. We're not just keeping up; we're setting the pace for operational excellence.
Gary Jeter
EVP and CTO
Senso is transforming how we handle member queries. Our pilot is proving that our staff can now provide answers within seconds, not minutes – a game-changer for member satisfaction. Team members are requesting to join the pilot, and we are excited to launch Senso to all of TruStone.
Lisamarie Meyer
Senior Vice President, Director of Minnesota Branches
What sets the CUCopilot Session apart is its commitment to real-world application. These aren't just theoretical discussions – they're practical, actionable sessions that have directly contributed to our success in launching AI initiatives. The Senso team's dedication to our growth and understanding is evident in every session.
Joey Rudisill
Chief Information Officer
Senso has been a great collaborative partner. Together, we evolve and transform ideas into impactful realities that we put into immediate use.
Trudy McClain
Senior Vice President, Retail Operations
Before using Senso, finding job aids, guides and policies was a challenge. Now, everything’s at our fingertips. Having this information be easily accessible has been imperative to support our staff and provide them the most current information.
Whitney Hawks
Vice President of Mortgage Operations
What impresses me most about Senso's AI is how it's helping us future-proof our credit union. We're not just keeping up with technology; we're leading the charge in innovation while making work efficient for our staff and enhancing the member experience.
Steve O’Donnell
Chief Financial Officer
With Senso, document retrieval is 12 times faster. This dramatically improves communication between our back-office and frontline teams, ultimately allowing us to serve our members better than ever before.
Konrad Young
Consumer Lending Servicing Specialist
The continuous improvement CUCopilot brings to our documentation has been invaluable. We're not just keeping up; we're setting the pace for operational excellence.
Gary Jeter
EVP and CTO
Senso is transforming how we handle member queries. Our pilot is proving that our staff can now provide answers within seconds, not minutes – a game-changer for member satisfaction. Team members are requesting to join the pilot, and we are excited to launch Senso to all of TruStone.
Lisamarie Meyer
Senior Vice President, Director of Minnesota Branches

What sets the CUCopilot Session apart is its commitment to real-world application. These aren't just theoretical discussions – they're practical, actionable sessions that have directly contributed to our success in launching AI initiatives. The Senso team's dedication to our growth and understanding is evident in every session.
Joey Rudisill
Chief Information Officer
Senso has been a great collaborative partner. Together, we evolve and transform ideas into impactful realities that we put into immediate use.
Trudy McClain
Senior Vice President, Retail Operations
Before using Senso, finding job aids, guides and policies was a challenge. Now, everything’s at our fingertips. Having this information be easily accessible has been imperative to support our staff and provide them the most current information.
Whitney Hawks
Vice President of Mortgage Operations
What impresses me most about Senso's AI is how it's helping us future-proof our credit union. We're not just keeping up with technology; we're leading the charge in innovation while making work efficient for our staff and enhancing the member experience.
Steve O’Donnell
Chief Financial Officer
With Senso, document retrieval is 12 times faster. This dramatically improves communication between our back-office and frontline teams, ultimately allowing us to serve our members better than ever before.
Konrad Young
Consumer Lending Servicing Specialist
The continuous improvement CUCopilot brings to our documentation has been invaluable. We're not just keeping up; we're setting the pace for operational excellence.
Gary Jeter
EVP and CTO
Senso is transforming how we handle member queries. Our pilot is proving that our staff can now provide answers within seconds, not minutes – a game-changer for member satisfaction. Team members are requesting to join the pilot, and we are excited to launch Senso to all of TruStone.
Lisamarie Meyer
Senior Vice President, Director of Minnesota Branches
What sets the CUCopilot Session apart is its commitment to real-world application. These aren't just theoretical discussions – they're practical, actionable sessions that have directly contributed to our success in launching AI initiatives. The Senso team's dedication to our growth and understanding is evident in every session.
Joey Rudisill
Chief Information Officer
Senso has been a great collaborative partner. Together, we evolve and transform ideas into impactful realities that we put into immediate use.
Trudy McClain
Senior Vice President, Retail Operations
Before using Senso, finding job aids, guides and policies was a challenge. Now, everything’s at our fingertips. Having this information be easily accessible has been imperative to support our staff and provide them the most current information.
Whitney Hawks
Vice President of Mortgage Operations
What impresses me most about Senso's AI is how it's helping us future-proof our credit union. We're not just keeping up with technology; we're leading the charge in innovation while making work efficient for our staff and enhancing the member experience.
Steve O’Donnell
Chief Financial Officer
With Senso, document retrieval is 12 times faster. This dramatically improves communication between our back-office and frontline teams, ultimately allowing us to serve our members better than ever before.
Konrad Young
Consumer Lending Servicing Specialist
The continuous improvement CUCopilot brings to our documentation has been invaluable. We're not just keeping up; we're setting the pace for operational excellence.
Gary Jeter
EVP and CTO
Senso is transforming how we handle member queries. Our pilot is proving that our staff can now provide answers within seconds, not minutes – a game-changer for member satisfaction. Team members are requesting to join the pilot, and we are excited to launch Senso to all of TruStone.
Lisamarie Meyer
Senior Vice President, Director of Minnesota Branches
What sets the CUCopilot Session apart is its commitment to real-world application. These aren't just theoretical discussions – they're practical, actionable sessions that have directly contributed to our success in launching AI initiatives. The Senso team's dedication to our growth and understanding is evident in every session.
Joey Rudisill
Chief Information Officer
Senso has been a great collaborative partner. Together, we evolve and transform ideas into impactful realities that we put into immediate use.
Trudy McClain
Senior Vice President, Retail Operations
Before using Senso, finding job aids, guides and policies was a challenge. Now, everything’s at our fingertips. Having this information be easily accessible has been imperative to support our staff and provide them the most current information.
Whitney Hawks
Vice President of Mortgage Operations
What impresses me most about Senso's AI is how it's helping us future-proof our credit union. We're not just keeping up with technology; we're leading the charge in innovation while making work efficient for our staff and enhancing the member experience.
Steve O’Donnell
Chief Financial Officer
With Senso, document retrieval is 12 times faster. This dramatically improves communication between our back-office and frontline teams, ultimately allowing us to serve our members better than ever before.
Konrad Young
Consumer Lending Servicing Specialist
The continuous improvement CUCopilot brings to our documentation has been invaluable. We're not just keeping up; we're setting the pace for operational excellence.
Gary Jeter
EVP and CTO
Senso is transforming how we handle member queries. Our pilot is proving that our staff can now provide answers within seconds, not minutes – a game-changer for member satisfaction. Team members are requesting to join the pilot, and we are excited to launch Senso to all of TruStone.
Lisamarie Meyer
Senior Vice President, Director of Minnesota Branches
What sets the CUCopilot Session apart is its commitment to real-world application. These aren't just theoretical discussions – they're practical, actionable sessions that have directly contributed to our success in launching AI initiatives. The Senso team's dedication to our growth and understanding is evident in every session.
Joey Rudisill
Chief Information Officer
Senso has been a great collaborative partner. Together, we evolve and transform ideas into impactful realities that we put into immediate use.
Trudy McClain
Senior Vice President, Retail Operations
Before using Senso, finding job aids, guides and policies was a challenge. Now, everything’s at our fingertips. Having this information be easily accessible has been imperative to support our staff and provide them the most current information.
Whitney Hawks
Vice President of Mortgage Operations
What impresses me most about Senso's AI is how it's helping us future-proof our credit union. We're not just keeping up with technology; we're leading the charge in innovation while making work efficient for our staff and enhancing the member experience.
Steve O’Donnell
Chief Financial Officer
With Senso, document retrieval is 12 times faster. This dramatically improves communication between our back-office and frontline teams, ultimately allowing us to serve our members better than ever before.
Konrad Young
Consumer Lending Servicing Specialist
The continuous improvement CUCopilot brings to our documentation has been invaluable. We're not just keeping up; we're setting the pace for operational excellence.
Gary Jeter
EVP and CTO
Senso is transforming how we handle member queries. Our pilot is proving that our staff can now provide answers within seconds, not minutes – a game-changer for member satisfaction. Team members are requesting to join the pilot, and we are excited to launch Senso to all of TruStone.
Lisamarie Meyer
Senior Vice President, Director of Minnesota Branches

Are you a Credit Union? Learn more about the CUCopilot Network

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Insights & Resources

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