Backed by

Combinator

Backed by

Combinator

Turn Your Policies and Procedures

Into Gold Standards

AI-Powered Agents

For Financial Services

Improve Sentiment

using Behavioral Data

Turn Your Policies and Procedures Into Gold Standards

Take action on industry-specific insights which drive
partnerships, efficiency, and growth.

Take action on industry-specific insights which drive partnerships, efficiency, and growth.

Credit Card

SBA Lending

Indirect Onboarding

Login Issues

Login Issues

Loans

Credit Card

SBA Lending

Indirect Onboarding

Login Issues

Login Issues

Loans

Login Issues

Credit card

Emotions

Loans

Backed by

Combinator

Turn Your Policies and Procedures

Into Gold Standards

AI-Powered Agents

For Financial Services

Improve Sentiment

using Behavioral Data

Take action on industry-specific insights which drive
partnerships, efficiency, and growth.

Credit Card

SBA Lending

Indirect Onboarding

Login Issues

Login Issues

Loans

Login Issues

Credit card

Emotions

Loans

Proud to Power

Proud to Power

Transform the way you drive efficiency and growth

Transform the way you drive efficiency and growth

Transform the way you drive efficiency and growth

89% Quality across policies, procedures, and user guides

Login Issues

SBA Lending

Indirect Onboarding

Emotion

89% Quality across policies, procedures, and user guides

Login Issues

SBA Lending

Indirect Onboarding

Emotion

01

01

Ingest Raw Data

Ingest policies, procedures,

and member interactions

02

02

Discover Opportunities

Identify proven ways to improve efficiency and experience

03

03

Deliver ROI

Track key metrics to improve operational workflows

Structured Knowledge for Streamlined Operations

Structured Knowledge for Streamlined Operations

Senso’s platform transforms your unstructured policies into a cohesive format, empowering efficient loan approvals, operations, and staff training. Experience improved alignment and efficiency within weeks, tailored to industry standards

Identify Operational Gaps

Instantly identify discrepancies in policies, procedures, user guides, and SOPs


Discrepancies Found

Knowledgebase

Quality

Discrepancies

Login Issues

98%

5 found

SBA Lending

87%

3 found

Emotion

95%

3 found

Discrepancies Found

Quality

Discrepancies

Login Issues

98%

5 found

SBA Lending

87%

3 found

Emotion

95%

3 found

Discrepancies Found

Quality

Discrepancies

Login Issues

98%

5 found

SBA Lending

87%

3 found

Emotion

95%

3 found

Improve Staff Performance

Identify ways to improve sentiment, handle time, and resolution rates across sales and support channels

Quality of Policies and Procedures

82%

CSAT (Sentiment)

77%

Call Volume

Top 20%

Average Handle Time

4 Min

Resolution Rate

72%

Quality of Policies and Procedures

82%

CSAT (Sentiment)

77%

Call Volume

Top 20%

Average Handle Time

4 Min

Resolution Rate

72%

Quality of Policies and Procedures

82%

CSAT (Sentiment)

77%

Call Volume

Top 20%

Average Handle Time

4 Min

Resolution Rate

72%

Improve Knowledge Quality

Generate structured content to automate workflows and reduce mundane tasks

Multi-Agent Actions

Define and deploy specialized agents with knowledge collections and style scripts to fill workflow gaps

Credit Card

Login Issues

Loan Inquiries

Emotion

New Account Openings

Credit Card

Login Issues

Loan Inquiries

Emotion

New Account Openings

Credit Card

Login Issues

Loan Inquiries

Emotion

New Account Openings

Success Stories

Discover how a network of credit unions is driving efficiency for their members using behavioral data

  • Before using Senso, finding job aids, guides and policies was a challenge. Now, everything’s at our fingertips. Having this information be easily accessible has been imperative to support our staff and provide them the most current information.

    Whitney Hawks

    Vice President of Mortgage
    Operations

  • What sets the CUCopilot Session apart is its commitment to real-world application. These aren't just theoretical discussions – they're practical, actionable sessions that have directly contributed to our success in launching AI initiatives. The Senso team's dedication to our growth and understanding is evident in every session.

    Joey Rudisill

    Chief Information Officer

  • What impresses me most about Senso's AI is how it's helping us future-proof our credit union. We're not just keeping up with technology; we're leading the charge in innovation while making work efficient for our staff and enhancing the member experience.

    Steve O’Donnell

    Chief Financial Officer

  • With Senso, document retrieval is 12 times faster. This dramatically improves communication between our back-office and frontline teams, ultimately allowing us to serve our members better than ever before.

    Konrad Young

    Consumer Lending Servicing Specialist

  • Senso has been a great collaborative partner. Together, we evolve and transform ideas into impactful realities that we put into immediate use.

    Trudy McClain

    Senior Vice President, Retail Operations

  • Senso is transforming how we handle member queries. Our pilot is proving that our staff can now provide answers within seconds, not minutes – a game-changer for member satisfaction. Team members are requesting to join the pilot, and we are excited to launch Senso  to all of TruStone.

    Lisamarie Meyer

    Senior Vice President, Director
    of Minnesota Branches

  • The continuous improvement CUCopilot brings to our documentation has been invaluable.  We're not just keeping up; we're setting the pace for operational excellence.

    Gary Jeter

    EVP and CTO

  • What sets the CUCopilot Session apart is its commitment to real-world application. These aren't just theoretical discussions – they're practical, actionable sessions that have directly contributed to our success in launching AI initiatives. The Senso team's dedication to our growth and understanding is evident in every session.

    Joey Rudisill

    Chief Information Officer

  • Senso has been a great collaborative partner. Together, we evolve and transform ideas into impactful realities that we put into immediate use.

    Trudy McClain

    Senior Vice President, Retail Operations

  • Before using Senso, finding job aids, guides and policies was a challenge. Now, everything’s at our fingertips. Having this information be easily accessible has been imperative to support our staff and provide them the most current information.

    Whitney Hawks

    Vice President of Mortgage Operations

  • What impresses me most about Senso's AI is how it's helping us future-proof our credit union. We're not just keeping up with technology; we're leading the charge in innovation while making work efficient for our staff and enhancing the member experience.

    Steve O’Donnell

    Chief Financial Officer

  • With Senso, document retrieval is 12 times faster. This dramatically improves communication between our back-office and frontline teams, ultimately allowing us to serve our members better than ever before.

    Konrad Young

    Consumer Lending Servicing Specialist

  • The continuous improvement CUCopilot brings to our documentation has been invaluable.  We're not just keeping up; we're setting the pace for operational excellence.

    Gary Jeter

    EVP and CTO

  • Senso is transforming how we handle member queries. Our pilot is proving that our staff can now provide answers within seconds, not minutes – a game-changer for member satisfaction. Team members are requesting to join the pilot, and we are excited to launch Senso  to all of TruStone.

    Lisamarie Meyer

    Senior Vice President, Director of Minnesota Branches

  • What sets the CUCopilot Session apart is its commitment to real-world application. These aren't just theoretical discussions – they're practical, actionable sessions that have directly contributed to our success in launching AI initiatives. The Senso team's dedication to our growth and understanding is evident in every session.

    Joey Rudisill

    Chief Information Officer

  • Senso has been a great collaborative partner. Together, we evolve and transform ideas into impactful realities that we put into immediate use.

    Trudy McClain

    Senior Vice President, Retail Operations

  • Before using Senso, finding job aids, guides and policies was a challenge. Now, everything’s at our fingertips. Having this information be easily accessible has been imperative to support our staff and provide them the most current information.

    Whitney Hawks

    Vice President of Mortgage Operations

  • What impresses me most about Senso's AI is how it's helping us future-proof our credit union. We're not just keeping up with technology; we're leading the charge in innovation while making work efficient for our staff and enhancing the member experience.

    Steve O’Donnell

    Chief Financial Officer

  • With Senso, document retrieval is 12 times faster. This dramatically improves communication between our back-office and frontline teams, ultimately allowing us to serve our members better than ever before.

    Konrad Young

    Consumer Lending Servicing Specialist

  • The continuous improvement CUCopilot brings to our documentation has been invaluable.  We're not just keeping up; we're setting the pace for operational excellence.

    Gary Jeter

    EVP and CTO

  • Senso is transforming how we handle member queries. Our pilot is proving that our staff can now provide answers within seconds, not minutes – a game-changer for member satisfaction. Team members are requesting to join the pilot, and we are excited to launch Senso  to all of TruStone.

    Lisamarie Meyer

    Senior Vice President, Director of Minnesota Branches

Are you a Credit Union? Learn more about the CUCopilot Network 

Are you a Credit Union? Learn more about the CUCopilot Network 

Are you a Credit Union? Learn more about the CUCopilot Network 

Insights & Resources