Smarter Service

Starts with
Smarter Knowledge

Smarter Service

Starts with
Smarter Knowledge

Smarter Service

Starts with
Smarter Knowledge

Senso transforms conversations and content into instant answers,

helping call centers reduce wait times and deliver exceptional services.

Senso transforms conversations and content into instant answers,

helping call centers reduce wait times and deliver exceptional services.

Senso transforms conversations and content into instant answers,

helping call centers reduce wait times and deliver exceptional services.

Read TruStone Financial's Story

Read TruStone Financial's Story

Read TruStone Financial's Story

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Today’s Call Centers Are Under Pressure

Today’s Call Centers Are Under Pressure

Long Wait Times

Customers expect answers in seconds.

Long Wait Times

Customers expect answers in seconds.

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Long Wait Times

Customers expect answers in seconds.

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Inconsistent Answers

Knowledge is inconsistent or hard to find.

Inconsistent Answers

Knowledge is inconsistent or hard to find.

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Inconsistent Answers

Knowledge is inconsistent or hard to find.

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High Agents Turnover

Onboarding is slow. Burnout is unavoidable.

High Agents Turnover

Onboarding is slow. Burnout is unavoidable.

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High Agents Turnover

Onboarding is slow. Burnout is unavoidable.

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Senso Delivers
Right Answers Instantly

Real-time knowledge transforms every one of your team members into a top performer.

Faster Knowledge Access

No more digging through endless docs. Answers are delivered right when you need them.

Faster Knowledge Access

No more digging through endless docs. Answers are delivered right when you need them.

Faster Knowledge Access

No more digging through endless docs. Answers are delivered right when you need them.

Reduction in Wait Times

Cut through delays with real-time support that keeps conversations—and decisions—moving.

Reduction in Wait Times

Cut through delays with real-time support that keeps conversations—and decisions—moving.

Reduction in Wait Times

Cut through delays with real-time support that keeps conversations—and decisions—moving.

Improvement in Response Quality

Equip your team with confident, consistent, and complete answers every time, no second-guessing required.

Improvement in Response Quality

Equip your team with confident, consistent, and complete answers every time, no second-guessing required.

Improvement in Response Quality

Equip your team with confident, consistent, and complete answers every time, no second-guessing required.

Structured Knowledge
For Streamlined Operations

Structured Knowledge
For Streamlined Operations

Structured Knowledge
For Streamlined Operations

As you improve, your content becomes more accurate and your support becomes more consistent.

As you improve, your content becomes more accurate and your support becomes more consistent.

As you improve, your content becomes more accurate and your support becomes more consistent.

Identify Operational Gaps

Instantly identify discrepancies in policies, procedures, user guides, and SOPs


Discrepancies Found

Knowledgebase

Quality

Discrepancies

Login Issues

98%

5 found

SBA Lending

87%

3 found

Emotion

95%

3 found

Discrepancies Found

Quality

Discrepancies

Login Issues

98%

5 found

SBA Lending

87%

3 found

Emotion

95%

3 found

Discrepancies Found

Quality

Discrepancies

Login Issues

98%

5 found

SBA Lending

87%

3 found

Emotion

95%

3 found

Improve Staff Performance

Identify ways to improve sentiment, handle time, and resolution rates across sales and support channels

Quality of Policies and Procedures

82%

CSAT (Sentiment)

77%

Call Volume

Top 20%

Average Handle Time

4 Min

Resolution Rate

72%

Quality of Policies and Procedures

82%

CSAT (Sentiment)

77%

Call Volume

Top 20%

Average Handle Time

4 Min

Resolution Rate

72%

Quality of Policies and Procedures

82%

CSAT (Sentiment)

77%

Call Volume

Top 20%

Average Handle Time

4 Min

Resolution Rate

72%

Improve Knowledge Quality

Generate structured content to automate workflows and reduce mundane tasks

Multi-Agent Actions

Define and deploy specialized agents with knowledge collections and style scripts to fill workflow gaps

Credit Card

Login Issues

Loan Inquiries

Emotion

New Account Openings

Credit Card

Login Issues

Loan Inquiries

Emotion

New Account Openings

Credit Card

Login Issues

Loan Inquiries

Emotion

New Account Openings

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Already Getting Ahead

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Terms

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