Terms of Service
Our Terms of Service (“Terms”) form a legally binding agreement between you and Senso.ai
Inc. (together with our affiliates, “Senso”, “we”, “our” or “us”), governing your access to and use
of our website, products, application programming interfaces (“APIs”), and services, collectively
referred to as our “Services”.
Please read these Terms carefully before using our Services. By accepting our Terms, or by
accessing or using our Services, you agree to comply with these Terms. If you do not agree with
these Terms, do not access or use our Services.
In accepting our Terms, if you are doing so on behalf of a company, organization, or other
entity, you represent and warrant that you have the authority to bind that entity to these Terms.
In this case, 'you'; refers to both you and such company, organization or other entity. If you are
accepting these Terms as an individual, 'you'; refers solely to you.
Note that our Services are not intended for users under the age of 13. If you are under 18, you
must have the permission of a parent or legal guardian to use our Services.
Changes to Terms
We are continuously working to develop and improve our Services. We may revise and update
our Terms from time to time in our sole discretion. If you continue to use the Services after we
post the updated Terms on the Services or otherwise give you notice of such changes, it means
that you accept and agree to the updated Terms. If you do not accept the updated Terms, you
must not continue to access or use the Services.
Accounts & Access
To access or use our Services, you must register for an account and provide certain
information, which must be accurate, current, and complete. By registering, you consent to us
using this information to communicate with you regarding our Services.
Your account is specific to you. You must maintain the confidentiality of your account
credentials, including passwords and API tokens, and not disclose them to any third person or
entity. You are also prohibited from providing any third party with access to our Services using
your account credentials. You are responsible for all activity occurring under your account or
with the use of your access credentials, and you must notify us immediately of any unauthorized
access to or use of your account or access credentials by emailing support@senso.ai. If you
create an account or use the Services on behalf of another person or entity, you must have the
authority to accept these Terms on their behalf.
Use Rights and Restrictions
You may access and use our Services only in compliance with (a) our Terms, (b) all applicable
laws, rules, and regulations, and (c) any other documentation, guidelines or policies we make
available to you (collectively, the “Permitted Use”).
You may not access or use the Services for any illegal, harmful or abusive activity, including,
without limitation, in the following ways:
● In any manner that violates any applicable law—including, without limitation, any laws
about exporting data or software to and from the United States, Canada, or other
countries.
● To develop any products or services that supplant or compete with our Services,
including to develop or train any artificial intelligence or machine learning algorithms or
models.
● To decompile, reverse engineer, disassemble, discover the source code or otherwise
reduce our Services to human-readable form, except when these restrictions are
prohibited by applicable law.
● To crawl, scrape, or otherwise harvest data or information from our Services other than
as permitted under these Terms.
● To use our Services or Materials to obtain unauthorized access to any system or
information or to deceive any person.
● To infringe, misappropriate, or violate intellectual property or other legal rights (including
the rights of publicity or privacy).
● To modify, copy, lease, sell or distribute any of our Services.
● To engage in any other conduct that restricts or inhibits any person from using or
enjoying our Services, or that in our sole judgment exposes us—or any of our users,
affiliates, or any other third party—to any liability, damages, or detriment of any type,
including reputational harms.
● To assist any person in doing any of the above.
Usage Requirements
(a) Use of Services: We grant you a non-exclusive right to use our Services in accordance with
these Terms and all applicable laws. All rights, title, and interest in and to the Services belong to
us and our affiliates.
(b) Feedback: Your feedback, comments, ideas, proposals, and suggestions are invaluable. By
sharing these with us, you grant Senso the unrestricted right to utilize them as deemed fit,
without any obligation of compensation.
(c) Third Party Services: Our Services may involve the use of third-party software, services, or
products. These third-party entities have distinct terms, and Senso holds no responsibility for
their offerings or associated conditions.
(d) Corporate Domains: If you create an account using an email address owned by an
organization (for example, your employer), that account may be added to the organization's
business account with us, in which case we will provide notice to you so that you can help
facilitate the transfer of your account (unless your organization has already provided notice to
you that it may monitor and control your account). Once your account is transferred, the
organization’s administrator will be able to control your account, including being able to access
Materials (defined below) and restrict or remove your access to the account.
Ownership of the Services
The Services are owned and operated by us and our affiliates, licensors, and service providers
(collectively “Providers”). We and our Providers retain all our respective rights, title, and interest,
including intellectual property rights, in and to the Services. Apart from the express rights of
access and use stated in our Terms, no intellectual property rights or other ownership interests
in our Services are transferred or conferred to you.
Prompts, Responses, and Materials
(a) Your Materials. Inputs (as defined below) and Outputs (as defined below) are collectively
referred to as “Material(s)”. As between the parties and to the extent permitted by applicable
law, you own all Input. Subject to your compliance with these Terms, Senso hereby assigns to
you all its right, title and interest in and to Output. This means you can use Material for any
purpose, including commercial purposes such as sale or publication, if you comply with these
Terms. Senso may use Material to provide, maintain, develop and improve the Services, comply
with applicable law, and enforce our Terms and policies. You are responsible for Material,
including for ensuring that it does not violate any applicable law or these Terms.
(b) Nature of Outputs. Due to the nature of our Services and artificial intelligence generally,
Outputs may not be unique across users and the Services may generate the same or similar
outputs for different users. You acknowledge that Outputs that are identical or similar to Outputs
generated based on Materials submitted by other users are not considered your Materials.
(c) Personal Information. Our services allow you to submit text, files, or other materials
("Inputs"), which generate responses based on these Inputs ("Outputs"). If you include personal
information in your Inputs, we will collect that data, and it may be reproduced in the Outputs.
However, Inputs and Outputs are subject to strict retention periods and we take measures to
anonymize such Inputs and Outputs when using them for our purposes as a controller. As you
interact with our Services, we collect information such as usage activity, and the questions you
ask, and the responses provided for the purposes of providing and maintaining the Services.
This could include the timing, frequency, pattern, and context of interactions with our Services.
This information is used to provide analytics and insights. Our [Privacy Policy] explains how we
collect and use personal information. Although it does not form part of these Terms, it is an
important document that should be reviewed in conjunction with these Terms.
(e) Reliance on Outputs. Artificial intelligence and machine learning are rapidly evolving fields of
study. Given the probabilistic nature of machine learning, use of our Services may, in some
situations, result in Outputs that may not always be accurate, reliable, or reflect current or
complete information, even if they appear accurate due to their level of detail or specificity.
When using our Services, you understand and agree:
● Outputs may not always be accurate. You should not rely on any Outputs from our
Services as a sole source of truth or factual information, or as a substitute for
professional advice.
● You must evaluate Output for accuracy and appropriateness for your use case, including
using human review as appropriate.
● Our Services may provide incomplete or incorrect Output that does not represent our
views. If Output references any third party products or services, it doesn’t mean the third
party endorses or is affiliated with Senso.
(f) Use of Material for Service Improvement and Business Intelligence. While we do not use
individual Material to directly develop or improve our Services, we may use aggregate Material
to build products and services that provide business intelligence insights. Please note that in
some cases, this aggregated use may limit the ability of our Services to better address your
specific use case.
By submitting Material, you represent and warrant that you have all necessary rights, have
provided any required notices and obtained any required consents, and your submission of
Materials will not violate our Terms or any laws applicable to the Materials.
Modification, Suspension, Discontinuation of the Services
Our Services are subject to evolution and change. We reserve the right, unless otherwise
stipulated in a separate agreement with you, to modify, suspend, or discontinue the Services or
your access to the Services or account at any time, in our sole discretion. Unless legally
unfeasible, we will provide you with reasonable notice of any major changes or discontinuation
that materially adversely impact you. All other changes will be effective as soon as we post
them to our platform or website. If you do not agree to the changes, you must stop using our
Services. We will not be liable for any change to, suspension, or discontinuation of the Services
or your access to them, to the maximum extent permissible under applicable law.
Third-Party Services, Content, and Integrations
Our Services may use or be used in conjunction with third-party content, services, or
integrations. We do not control these third-party entities and are not responsible for any loss or
damage that may arise from your use of such third-party content, services, or integrations. We
make no representations or warranties about these third-party entities.
Your use of any third-party content, services, and integrations is at your own risk and is subject
to the terms, conditions, or policies (including privacy policies) of those third parties. Always
review these third-party terms and policies carefully.
Confidentiality and Data Protection
Confidential Information. In connection with your use of the Services, we may provide
information that we identify as confidential or proprietary or that should reasonably be
considered confidential or proprietary under the circumstances (“Confidential Information”).
Obligations. You may only use our Confidential Information in connection with the permitted
use of our Services. You may only share our Confidential Information with your affiliates,
employees, contractors and agents (your “Representatives”) who have a need to know such
Confidential Information for the Permitted Use and who are bound by obligations of
confidentiality at least as protective as those provided in our Terms. You will protect the
Confidential Information from unauthorized use, access, or disclosure at least as diligently as
you protect your own highly confidential information, and with no less than reasonable care. You
are responsible for all uses and disclosures of Confidential Information by your Representatives.
Exclusions. Your obligations under this section do not apply to Confidential Information that
you can demonstrate (i) was already known to you without confidentiality obligations at the time
of disclosure by us; (ii) was disclosed to you by a third party without a duty of confidentiality; (iii)
was or becomes publicly available through no fault of yours or of your Representatives; or (iv)
was independently developed by you without use of the Confidential Information. You may
disclose the Confidential Information to the extent such disclosure is required by applicable law,
but you agree that you will, except where expressly prohibited by applicable law, notify us of any
such required disclosure promptly and fully cooperate with us in seeking to limit such disclosure.
Destruction. You will destroy all Confidential Information in your and your Representatives’
possession or control promptly upon our request.
Security. You must implement reasonable and appropriate measures designed to help secure
your access to and use of the Services. If you discover any vulnerabilities or breaches related to
your use of the Services, you must promptly notify us and provide details of the vulnerability or
breach.
Processing of Personal Data. If you use the Services to process personal data, you must
provide legally adequate privacy notices and obtain necessary consents for the processing of
such data. You represent to us that you are processing such data in accordance with applicable
law.
Disclaimer of Warranties, Limitation of Liability, and Indemnification
Disclaimer of Warranties. The Services and Materials are provided "AS IS" and "AS
AVAILABLE," without any warranties, whether express, implied, or statutory. To the fullest
extent permissible under applicable law, we, our affiliates, and our service providers disclaim all
warranties, including but not limited to warranties of merchantability, fitness for a particular
purpose, title, accuracy, availability, reliability, security, privacy, compatibility, non-infringement,
and any warranties implied by any course of dealing or usage of trade. Senso makes no
representation, warranty or guarantee that the Services will meet your requirements or
expectations, that your Materials will be accurate, that defects will be corrected, or regarding
any third-party services.
Limitation of Liability. In no event will we, our affiliates, or our service providers be liable for
any direct, indirect, punitive, incidental, special, consequential, or exemplary damages arising
out of or in connection with the Services, Materials, or these Terms, whether based in contract,
tort (including negligence), strict liability, or any other theory, even if advised of the possibility of
such damages, and even if such damages were foreseeable. Our total aggregate liability to you
will not exceed the greater of the amount you paid for access to or use of the Services during
the six months preceding the claim or one hundred dollars ($100).
Indemnification. You agree to indemnify, defend, and hold harmless us, our affiliates, and our
service providers from any claims, losses, liabilities, damages, expenses (including reasonable
attorneys’ fees), arising from or relating to your breach of these Terms; your use or misuse of
the Services or Materials; any products or services you develop or make available in connection
with the Services; or your violation of any law or third-party right.
Certain Jurisdictions. Some jurisdictions do not allow disclaimers of certain warranties or
limitations on liability, so some or all of the above may not apply to you.
Termination
Termination by You. You may terminate these Terms at any time, for any reason, by
discontinuing your access to and use of the Services.
Termination by Us. Unless otherwise stated in a separate agreement with you, we may
terminate these Terms at any time upon providing notice to you. Additionally, these Terms will
terminate immediately without notice if you violate or breach any provisions of these Terms.
Immediate Effects of Termination. Upon termination, the rights granted to you under these
Terms to access and use the Services will immediately cease. You must promptly destroy all
Confidential Information in your or your Representatives’ possession or control. We may at our
option delete any data or other materials associated with your account.
Material Breach. We reserve the right to terminate these Terms immediately upon notice to you
if you materially breach any sections of these Terms, including but not limited to your obligations
regarding use of the Services and handling of Confidential Information.
Surviving Provisions. Sections 9 (Confidentiality and Data Protection), 10 (Disclaimer of
Warranties, Limitation of Liability, and Indemnification), 11 (Termination), 12 (Dispute Resolution
and Arbitration Agreement) and 13 (Miscellaneous) will survive any termination of these Terms.
Dispute Resolution and Arbitration Agreement
PLEASE READ THIS SECTION CAREFULLY AS IT AFFECTS YOUR RIGHTS.
Informal Resolution: We encourage you to reach out to us at support@senso.ai with any
concerns or disputes before resorting to formal proceedings. If we cannot resolve your dispute
within 60 days, you can initiate formal proceedings.
Agreement to Arbitrate: Unless you opt-out, any past, present, or future dispute or claim
relating to the Terms of Service or our Services will be resolved by binding arbitration, not in
court, except for matters you can take to small claims court.
Opt-out of Arbitration: You have the right to opt-out of this arbitration agreement within 30
days of accepting these Terms of Service by sending an email to support@senso.ai with your
name and a clear statement of your intention to opt-out.
Arbitration Procedures: The arbitration will be managed by an alternative dispute resolution
provider mutually agreed upon by both parties. The arbitration may be conducted in person, via
teleconference, or based on written submissions. The location of arbitration will be at a mutually
agreed location.
Class Action Waiver: Unless both you and Senso.ai expressly agree in writing, any arbitration
will be conducted only on an individual basis and not in a class or representative capacity.
Neither you nor Senso.ai will seek to have any dispute heard as a class action, private attorney
general action, or in any other proceeding in which either party acts or proposes to act in a
representative capacity.
Arbitration Fees: Each party will be responsible for their own arbitration costs, unless the
arbitrator finds that you cannot afford them, in which case, Senso.ai will pay for them.
Enforceability: If any provision in this arbitration agreement is found to be unenforceable, the
remainder of the arbitration agreement will remain in full force and effect.
Changes to this Section: Senso.ai will provide 60 days' notice of any changes to this section.
Changes will become effective on the 60th day and will apply to any disputes arising thereafter.
If you do not agree with any changes to this section, you may terminate your use of the
Services.
NOTE: This section does not prevent either you or Senso.ai from seeking injunctive or other
equitable relief for the alleged unlawful use of copyrights, trademarks, trade names, logos, trade
secrets, or patents.
Miscellaneous
Additional Terms: When using our Services, you agree to abide by any guidelines or
supplemental terms applicable to such Services that may be posted from time to time. If there is
a conflict between these supplemental terms and our main Terms, the supplemental terms will
supersede our Terms with respect to the specific part of the Services governed by such
supplemental terms.
Entire Agreement; No Assignment: Our Terms and any other terms expressly incorporated by
reference constitute the entire agreement between you and us regarding our Services. You may
not transfer or assign our Terms without our prior written consent. We, however, may assign
these Terms without restriction.
Equitable Relief: You acknowledge that a breach of certain sections of our Terms (Use Rights
and Restrictions; Confidentiality and Data Protection; Dispute Resolution and Arbitration
Agreement) could result in irreparable harm for which there is no adequate legal remedy.
Therefore, in the event of such a breach, we have the right to seek injunctive relief against you.
No Joint Venture, Partnership, Employment, or Agency Relationship: These Terms do not
create a joint venture, partnership, employment, or agency relationship between you and us.
No Sponsorship: Without our prior written consent, you may not use our name, logo, or other
trademarks to promote products or services other than our Services, or in any other manner that
implies our affiliation, endorsement, or sponsorship.
Severability: If any provision of our Terms is deemed invalid, illegal, or unenforceable by a
court of competent jurisdiction, such provision will be limited or removed to the minimum extent
necessary, such that the remaining provisions of our Terms will continue in full force and effect.
No Waiver: Our failure to enforce any term or condition set forth in our Terms does not
constitute a waiver of such term or condition or any other term or condition.
Legal Compliance: We may comply with governmental, court, and law enforcement requests
or requirements relating to the provision or use of our Services. We reserve the right to report
any misuse of our Services to law enforcement agencies.
Governing Law; Exclusive Jurisdiction: These Terms are governed by and construed in
accordance with the laws of the Province of Ontario and the federal laws of Canada applicable
therein. Any dispute arising from these Terms will be resolved exclusively in the courts located
in Ontario, Canada.
Export and Sanctions: You may not export or provide access to the Services into any
countries that are subject to sanctions by the Canadian government, or to anyone on any
restricted party lists identified by the Office of Foreign Asset Control or equivalent Canadian
authority. You represent and warrant that you, and anyone accessing or using our Services on
your behalf, are not such persons or entities and are not located in any such country.
© Copyright 2025, All Rights Reserved by Senso.ai Inc.