Agent Echo
Understand the Context
of Every Conversation
Understand the Context
of Every Conversation
Automated Analyze‑my‑conversation workflow to identify gaps and gain insight across call transcripts, chats, and surveys
Automated Analyze‑my‑conversation workflow to identify gaps and gain insight across call transcripts, chats, and surveys
Resolution Rate
78%
Wait Time
4 min
Resolution rate
67%
Call Volume
823
Resolution Rate
78%
Wait Time
4 min
Resolution rate
67%
Call Volume
823
Agent Echo Capabilities
Agent Echo Capabilities
Agent Echo Capabilities
Analyze Customer Interactions
Echo reviews chats, calls, and messages to identify common questions, intent, and areas that need attention.
Analyze Customer Interactions
Echo reviews chats, calls, and messages to identify common questions, intent, and areas that need attention.
Analyze Customer Interactions
Echo reviews chats, calls, and messages to identify common questions, intent, and areas that need attention.
Compliance and Security
Sensitive data is removed automatically so teams can work confidently while meeting security and compliance standards.
Compliance and Security
Sensitive data is removed automatically so teams can work confidently while meeting security and compliance standards.
Compliance and Security
Sensitive data is removed automatically so teams can work confidently while meeting security and compliance standards.
Automate Tagging and Categorization
Echo applies consistent tags based on topic and intent, making it easier to organize, track, and report on key themes.
Automate Tagging and Categorization
Echo applies consistent tags based on topic and intent, making it easier to organize, track, and report on key themes.
Automate Tagging and Categorization
Echo applies consistent tags based on topic and intent, making it easier to organize, track, and report on key themes.
Summarize and Suggest
Echo creates clear summaries and suggests next steps so your team can act quickly and improve the customer experience.
Summarize and Suggest
Echo creates clear summaries and suggests next steps so your team can act quickly and improve the customer experience.
Summarize and Suggest
Echo creates clear summaries and suggests next steps so your team can act quickly and improve the customer experience.
Echo helps teams make smarter decisions using the conversations they’re already having.
Try Agent Echo risk-free →
Echo helps teams make smarter decisions using the conversations they’re already having.
Try Agent Echo risk-free →
Echo helps teams make smarter decisions using the conversations they’re already having.
Try Agent Echo risk-free →
