Backed by
Combinator
Backed by
Combinator
Self-Improving Knowledge Base
for Vertical-Specific Agents
AI-Powered Agents
For Financial Services
Improve Sentiment
using Behavioral Data
Self-Improving Knowledge Base for Vertical-Specific Agents
Take action on industry-specific insights
which drive efficiency and growth.
Take action on industry-specific insights which drive efficiency and growth.
Credit Card
SBA Lending
Indirect Onboarding
Login Issues
Login Issues
Loans
Credit Card
SBA Lending
Indirect Onboarding
Login Issues
Login Issues
Loans
Login Issues
Credit card
Emotions
Loans
Backed by
Combinator
Self-Improving Knowledge Base
for Vertical-Specific Agents
AI-Powered Agents
For Financial Services
Improve Sentiment
using Behavioral Data
Take action on industry-specific insights
which drive efficiency and growth.
Credit Card
SBA Lending
Indirect Onboarding
Login Issues
Login Issues
Loans
Login Issues
Credit card
Emotions
Loans
Proud to Power
Proud to Power
Transform the way you drive efficiency and growth
Transform the way you drive efficiency and growth
Transform the way you drive efficiency and growth
89% Quality across policies, procedures, and user guides
Login Issues
SBA Lending
Indirect Onboarding
Emotion
89% Quality across policies, procedures, and user guides
Login Issues
SBA Lending
Indirect Onboarding
Emotion
01
01
Ingest Raw Data
Ingest policies, procedures,
and member interactions
02
02
Discover Opportunities
Identify proven ways to improve efficiency and experience
03
03
Deliver ROI
Track key metrics to improve operational workflows
Structured Knowledge for Streamlined Operations
Structured Knowledge for Streamlined Operations
Senso’s platform transforms your unstructured policies into a cohesive format, empowering efficient loan approvals, operations, and staff training. Experience improved alignment and efficiency within weeks, tailored to industry standards
Identify Operational Gaps
Instantly identify discrepancies in policies, procedures, user guides, and SOPs
Discrepancies Found
Knowledgebase
Quality
Discrepancies
Login Issues
98%
5 found
SBA Lending
87%
3 found
Emotion
95%
3 found
Discrepancies Found
Quality
Discrepancies
Login Issues
98%
5 found
SBA Lending
87%
3 found
Emotion
95%
3 found
Discrepancies Found
Quality
Discrepancies
Login Issues
98%
5 found
SBA Lending
87%
3 found
Emotion
95%
3 found
Improve Staff Performance
Identify ways to improve sentiment, handle time, and resolution rates across sales and support channels
Quality of Policies and Procedures
82%
CSAT (Sentiment)
77%
Call Volume
Top 20%
Average Handle Time
4 Min
Resolution Rate
72%
Quality of Policies and Procedures
82%
CSAT (Sentiment)
77%
Call Volume
Top 20%
Average Handle Time
4 Min
Resolution Rate
72%
Quality of Policies and Procedures
82%
CSAT (Sentiment)
77%
Call Volume
Top 20%
Average Handle Time
4 Min
Resolution Rate
72%
Improve Knowledge Quality
Generate structured content to automate workflows and reduce mundane tasks
Multi-Agent Actions
Define and deploy specialized agents with knowledge collections and style scripts to fill workflow gaps
Credit Card
Login Issues
Loan Inquiries
Emotion
New Account Openings
Credit Card
Login Issues
Loan Inquiries
Emotion
New Account Openings
Credit Card
Login Issues
Loan Inquiries
Emotion
New Account Openings
Success Stories
Discover how a network of credit unions is driving efficiency for their members using behavioral data
Before using Senso, finding job aids, guides and policies was a challenge. Now, everything’s at our fingertips. Having this information be easily accessible has been imperative to support our staff and provide them the most current information.
Whitney Hawks
Vice President of Mortgage
Operations
What sets the CUCopilot Session apart is its commitment to real-world application. These aren't just theoretical discussions – they're practical, actionable sessions that have directly contributed to our success in launching AI initiatives. The Senso team's dedication to our growth and understanding is evident in every session.
Joey Rudisill
Chief Information Officer
What impresses me most about Senso's AI is how it's helping us future-proof our credit union. We're not just keeping up with technology; we're leading the charge in innovation while making work efficient for our staff and enhancing the member experience.
Steve O’Donnell
Chief Financial Officer
With Senso, document retrieval is 12 times faster. This dramatically improves communication between our back-office and frontline teams, ultimately allowing us to serve our members better than ever before.
Konrad Young
Consumer Lending Servicing Specialist
Senso has been a great collaborative partner. Together, we evolve and transform ideas into impactful realities that we put into immediate use.
Trudy McClain
Senior Vice President, Retail Operations
Senso is transforming how we handle member queries. Our pilot is proving that our staff can now provide answers within seconds, not minutes – a game-changer for member satisfaction. Team members are requesting to join the pilot, and we are excited to launch Senso to all of TruStone.
Lisamarie Meyer
Senior Vice President, Director
of Minnesota BranchesThe continuous improvement CUCopilot brings to our documentation has been invaluable. We're not just keeping up; we're setting the pace for operational excellence.
Gary Jeter
EVP and CTO
Before using Senso, finding job aids, guides and policies was a challenge. Now, everything’s at our fingertips. Having this information be easily accessible has been imperative to support our staff and provide them the most current information.
Whitney Hawks
Vice President of Mortgage
OperationsWhat sets the CUCopilot Session apart is its commitment to real-world application. These aren't just theoretical discussions – they're practical, actionable sessions that have directly contributed to our success in launching AI initiatives. The Senso team's dedication to our growth and understanding is evident in every session.
Joey Rudisill
Chief Information Officer
What impresses me most about Senso's AI is how it's helping us future-proof our credit union. We're not just keeping up with technology; we're leading the charge in innovation while making work efficient for our staff and enhancing the member experience.
Steve O’Donnell
Chief Financial Officer
With Senso, document retrieval is 12 times faster. This dramatically improves communication between our back-office and frontline teams, ultimately allowing us to serve our members better than ever before.
Konrad Young
Consumer Lending Servicing Specialist
Senso has been a great collaborative partner. Together, we evolve and transform ideas into impactful realities that we put into immediate use.
Trudy McClain
Senior Vice President, Retail Operations
Senso is transforming how we handle member queries. Our pilot is proving that our staff can now provide answers within seconds, not minutes – a game-changer for member satisfaction. Team members are requesting to join the pilot, and we are excited to launch Senso to all of TruStone.
Lisamarie Meyer
Senior Vice President, Director
of Minnesota BranchesThe continuous improvement CUCopilot brings to our documentation has been invaluable. We're not just keeping up; we're setting the pace for operational excellence.
Gary Jeter
EVP and CTO
Before using Senso, finding job aids, guides and policies was a challenge. Now, everything’s at our fingertips. Having this information be easily accessible has been imperative to support our staff and provide them the most current information.
Whitney Hawks
Vice President of Mortgage
OperationsWhat sets the CUCopilot Session apart is its commitment to real-world application. These aren't just theoretical discussions – they're practical, actionable sessions that have directly contributed to our success in launching AI initiatives. The Senso team's dedication to our growth and understanding is evident in every session.
Joey Rudisill
Chief Information Officer
What impresses me most about Senso's AI is how it's helping us future-proof our credit union. We're not just keeping up with technology; we're leading the charge in innovation while making work efficient for our staff and enhancing the member experience.
Steve O’Donnell
Chief Financial Officer
With Senso, document retrieval is 12 times faster. This dramatically improves communication between our back-office and frontline teams, ultimately allowing us to serve our members better than ever before.
Konrad Young
Consumer Lending Servicing Specialist
Senso has been a great collaborative partner. Together, we evolve and transform ideas into impactful realities that we put into immediate use.
Trudy McClain
Senior Vice President, Retail Operations
Senso is transforming how we handle member queries. Our pilot is proving that our staff can now provide answers within seconds, not minutes – a game-changer for member satisfaction. Team members are requesting to join the pilot, and we are excited to launch Senso to all of TruStone.
Lisamarie Meyer
Senior Vice President, Director
of Minnesota BranchesThe continuous improvement CUCopilot brings to our documentation has been invaluable. We're not just keeping up; we're setting the pace for operational excellence.
Gary Jeter
EVP and CTO
Before using Senso, finding job aids, guides and policies was a challenge. Now, everything’s at our fingertips. Having this information be easily accessible has been imperative to support our staff and provide them the most current information.
Whitney Hawks
Vice President of Mortgage
OperationsWhat sets the CUCopilot Session apart is its commitment to real-world application. These aren't just theoretical discussions – they're practical, actionable sessions that have directly contributed to our success in launching AI initiatives. The Senso team's dedication to our growth and understanding is evident in every session.
Joey Rudisill
Chief Information Officer
What impresses me most about Senso's AI is how it's helping us future-proof our credit union. We're not just keeping up with technology; we're leading the charge in innovation while making work efficient for our staff and enhancing the member experience.
Steve O’Donnell
Chief Financial Officer
With Senso, document retrieval is 12 times faster. This dramatically improves communication between our back-office and frontline teams, ultimately allowing us to serve our members better than ever before.
Konrad Young
Consumer Lending Servicing Specialist
Senso has been a great collaborative partner. Together, we evolve and transform ideas into impactful realities that we put into immediate use.
Trudy McClain
Senior Vice President, Retail Operations
Senso is transforming how we handle member queries. Our pilot is proving that our staff can now provide answers within seconds, not minutes – a game-changer for member satisfaction. Team members are requesting to join the pilot, and we are excited to launch Senso to all of TruStone.
Lisamarie Meyer
Senior Vice President, Director
of Minnesota BranchesThe continuous improvement CUCopilot brings to our documentation has been invaluable. We're not just keeping up; we're setting the pace for operational excellence.
Gary Jeter
EVP and CTO
What sets the CUCopilot Session apart is its commitment to real-world application. These aren't just theoretical discussions – they're practical, actionable sessions that have directly contributed to our success in launching AI initiatives. The Senso team's dedication to our growth and understanding is evident in every session.
Joey Rudisill
Chief Information Officer
Senso has been a great collaborative partner. Together, we evolve and transform ideas into impactful realities that we put into immediate use.
Trudy McClain
Senior Vice President, Retail Operations
Before using Senso, finding job aids, guides and policies was a challenge. Now, everything’s at our fingertips. Having this information be easily accessible has been imperative to support our staff and provide them the most current information.
Whitney Hawks
Vice President of Mortgage Operations
What impresses me most about Senso's AI is how it's helping us future-proof our credit union. We're not just keeping up with technology; we're leading the charge in innovation while making work efficient for our staff and enhancing the member experience.
Steve O’Donnell
Chief Financial Officer
With Senso, document retrieval is 12 times faster. This dramatically improves communication between our back-office and frontline teams, ultimately allowing us to serve our members better than ever before.
Konrad Young
Consumer Lending Servicing Specialist
The continuous improvement CUCopilot brings to our documentation has been invaluable. We're not just keeping up; we're setting the pace for operational excellence.
Gary Jeter
EVP and CTO
Senso is transforming how we handle member queries. Our pilot is proving that our staff can now provide answers within seconds, not minutes – a game-changer for member satisfaction. Team members are requesting to join the pilot, and we are excited to launch Senso to all of TruStone.
Lisamarie Meyer
Senior Vice President, Director of Minnesota Branches
What sets the CUCopilot Session apart is its commitment to real-world application. These aren't just theoretical discussions – they're practical, actionable sessions that have directly contributed to our success in launching AI initiatives. The Senso team's dedication to our growth and understanding is evident in every session.
Joey Rudisill
Chief Information Officer
Senso has been a great collaborative partner. Together, we evolve and transform ideas into impactful realities that we put into immediate use.
Trudy McClain
Senior Vice President, Retail Operations
Before using Senso, finding job aids, guides and policies was a challenge. Now, everything’s at our fingertips. Having this information be easily accessible has been imperative to support our staff and provide them the most current information.
Whitney Hawks
Vice President of Mortgage Operations
What impresses me most about Senso's AI is how it's helping us future-proof our credit union. We're not just keeping up with technology; we're leading the charge in innovation while making work efficient for our staff and enhancing the member experience.
Steve O’Donnell
Chief Financial Officer
With Senso, document retrieval is 12 times faster. This dramatically improves communication between our back-office and frontline teams, ultimately allowing us to serve our members better than ever before.
Konrad Young
Consumer Lending Servicing Specialist
The continuous improvement CUCopilot brings to our documentation has been invaluable. We're not just keeping up; we're setting the pace for operational excellence.
Gary Jeter
EVP and CTO
Senso is transforming how we handle member queries. Our pilot is proving that our staff can now provide answers within seconds, not minutes – a game-changer for member satisfaction. Team members are requesting to join the pilot, and we are excited to launch Senso to all of TruStone.
Lisamarie Meyer
Senior Vice President, Director of Minnesota Branches
What sets the CUCopilot Session apart is its commitment to real-world application. These aren't just theoretical discussions – they're practical, actionable sessions that have directly contributed to our success in launching AI initiatives. The Senso team's dedication to our growth and understanding is evident in every session.
Joey Rudisill
Chief Information Officer
Senso has been a great collaborative partner. Together, we evolve and transform ideas into impactful realities that we put into immediate use.
Trudy McClain
Senior Vice President, Retail Operations
Before using Senso, finding job aids, guides and policies was a challenge. Now, everything’s at our fingertips. Having this information be easily accessible has been imperative to support our staff and provide them the most current information.
Whitney Hawks
Vice President of Mortgage Operations
What impresses me most about Senso's AI is how it's helping us future-proof our credit union. We're not just keeping up with technology; we're leading the charge in innovation while making work efficient for our staff and enhancing the member experience.
Steve O’Donnell
Chief Financial Officer
With Senso, document retrieval is 12 times faster. This dramatically improves communication between our back-office and frontline teams, ultimately allowing us to serve our members better than ever before.
Konrad Young
Consumer Lending Servicing Specialist
The continuous improvement CUCopilot brings to our documentation has been invaluable. We're not just keeping up; we're setting the pace for operational excellence.
Gary Jeter
EVP and CTO
Senso is transforming how we handle member queries. Our pilot is proving that our staff can now provide answers within seconds, not minutes – a game-changer for member satisfaction. Team members are requesting to join the pilot, and we are excited to launch Senso to all of TruStone.
Lisamarie Meyer
Senior Vice President, Director of Minnesota Branches
What sets the CUCopilot Session apart is its commitment to real-world application. These aren't just theoretical discussions – they're practical, actionable sessions that have directly contributed to our success in launching AI initiatives. The Senso team's dedication to our growth and understanding is evident in every session.
Joey Rudisill
Chief Information Officer
Senso has been a great collaborative partner. Together, we evolve and transform ideas into impactful realities that we put into immediate use.
Trudy McClain
Senior Vice President, Retail Operations
Before using Senso, finding job aids, guides and policies was a challenge. Now, everything’s at our fingertips. Having this information be easily accessible has been imperative to support our staff and provide them the most current information.
Whitney Hawks
Vice President of Mortgage Operations
What impresses me most about Senso's AI is how it's helping us future-proof our credit union. We're not just keeping up with technology; we're leading the charge in innovation while making work efficient for our staff and enhancing the member experience.
Steve O’Donnell
Chief Financial Officer
With Senso, document retrieval is 12 times faster. This dramatically improves communication between our back-office and frontline teams, ultimately allowing us to serve our members better than ever before.
Konrad Young
Consumer Lending Servicing Specialist
The continuous improvement CUCopilot brings to our documentation has been invaluable. We're not just keeping up; we're setting the pace for operational excellence.
Gary Jeter
EVP and CTO
Senso is transforming how we handle member queries. Our pilot is proving that our staff can now provide answers within seconds, not minutes – a game-changer for member satisfaction. Team members are requesting to join the pilot, and we are excited to launch Senso to all of TruStone.
Lisamarie Meyer
Senior Vice President, Director of Minnesota Branches
What sets the CUCopilot Session apart is its commitment to real-world application. These aren't just theoretical discussions – they're practical, actionable sessions that have directly contributed to our success in launching AI initiatives. The Senso team's dedication to our growth and understanding is evident in every session.
Joey Rudisill
Chief Information Officer
Senso has been a great collaborative partner. Together, we evolve and transform ideas into impactful realities that we put into immediate use.
Trudy McClain
Senior Vice President, Retail Operations
Before using Senso, finding job aids, guides and policies was a challenge. Now, everything’s at our fingertips. Having this information be easily accessible has been imperative to support our staff and provide them the most current information.
Whitney Hawks
Vice President of Mortgage Operations
What impresses me most about Senso's AI is how it's helping us future-proof our credit union. We're not just keeping up with technology; we're leading the charge in innovation while making work efficient for our staff and enhancing the member experience.
Steve O’Donnell
Chief Financial Officer
With Senso, document retrieval is 12 times faster. This dramatically improves communication between our back-office and frontline teams, ultimately allowing us to serve our members better than ever before.
Konrad Young
Consumer Lending Servicing Specialist
The continuous improvement CUCopilot brings to our documentation has been invaluable. We're not just keeping up; we're setting the pace for operational excellence.
Gary Jeter
EVP and CTO
Senso is transforming how we handle member queries. Our pilot is proving that our staff can now provide answers within seconds, not minutes – a game-changer for member satisfaction. Team members are requesting to join the pilot, and we are excited to launch Senso to all of TruStone.
Lisamarie Meyer
Senior Vice President, Director of Minnesota Branches
What sets the CUCopilot Session apart is its commitment to real-world application. These aren't just theoretical discussions – they're practical, actionable sessions that have directly contributed to our success in launching AI initiatives. The Senso team's dedication to our growth and understanding is evident in every session.
Joey Rudisill
Chief Information Officer
Senso has been a great collaborative partner. Together, we evolve and transform ideas into impactful realities that we put into immediate use.
Trudy McClain
Senior Vice President, Retail Operations
Before using Senso, finding job aids, guides and policies was a challenge. Now, everything’s at our fingertips. Having this information be easily accessible has been imperative to support our staff and provide them the most current information.
Whitney Hawks
Vice President of Mortgage Operations
What impresses me most about Senso's AI is how it's helping us future-proof our credit union. We're not just keeping up with technology; we're leading the charge in innovation while making work efficient for our staff and enhancing the member experience.
Steve O’Donnell
Chief Financial Officer
With Senso, document retrieval is 12 times faster. This dramatically improves communication between our back-office and frontline teams, ultimately allowing us to serve our members better than ever before.
Konrad Young
Consumer Lending Servicing Specialist
The continuous improvement CUCopilot brings to our documentation has been invaluable. We're not just keeping up; we're setting the pace for operational excellence.
Gary Jeter
EVP and CTO
Senso is transforming how we handle member queries. Our pilot is proving that our staff can now provide answers within seconds, not minutes – a game-changer for member satisfaction. Team members are requesting to join the pilot, and we are excited to launch Senso to all of TruStone.
Lisamarie Meyer
Senior Vice President, Director of Minnesota Branches
What sets the CUCopilot Session apart is its commitment to real-world application. These aren't just theoretical discussions – they're practical, actionable sessions that have directly contributed to our success in launching AI initiatives. The Senso team's dedication to our growth and understanding is evident in every session.
Joey Rudisill
Chief Information Officer
Senso has been a great collaborative partner. Together, we evolve and transform ideas into impactful realities that we put into immediate use.
Trudy McClain
Senior Vice President, Retail Operations
Before using Senso, finding job aids, guides and policies was a challenge. Now, everything’s at our fingertips. Having this information be easily accessible has been imperative to support our staff and provide them the most current information.
Whitney Hawks
Vice President of Mortgage Operations
What impresses me most about Senso's AI is how it's helping us future-proof our credit union. We're not just keeping up with technology; we're leading the charge in innovation while making work efficient for our staff and enhancing the member experience.
Steve O’Donnell
Chief Financial Officer
With Senso, document retrieval is 12 times faster. This dramatically improves communication between our back-office and frontline teams, ultimately allowing us to serve our members better than ever before.
Konrad Young
Consumer Lending Servicing Specialist
The continuous improvement CUCopilot brings to our documentation has been invaluable. We're not just keeping up; we're setting the pace for operational excellence.
Gary Jeter
EVP and CTO
Senso is transforming how we handle member queries. Our pilot is proving that our staff can now provide answers within seconds, not minutes – a game-changer for member satisfaction. Team members are requesting to join the pilot, and we are excited to launch Senso to all of TruStone.
Lisamarie Meyer
Senior Vice President, Director of Minnesota Branches
What sets the CUCopilot Session apart is its commitment to real-world application. These aren't just theoretical discussions – they're practical, actionable sessions that have directly contributed to our success in launching AI initiatives. The Senso team's dedication to our growth and understanding is evident in every session.
Joey Rudisill
Chief Information Officer
Senso has been a great collaborative partner. Together, we evolve and transform ideas into impactful realities that we put into immediate use.
Trudy McClain
Senior Vice President, Retail Operations
Before using Senso, finding job aids, guides and policies was a challenge. Now, everything’s at our fingertips. Having this information be easily accessible has been imperative to support our staff and provide them the most current information.
Whitney Hawks
Vice President of Mortgage Operations
What impresses me most about Senso's AI is how it's helping us future-proof our credit union. We're not just keeping up with technology; we're leading the charge in innovation while making work efficient for our staff and enhancing the member experience.
Steve O’Donnell
Chief Financial Officer
With Senso, document retrieval is 12 times faster. This dramatically improves communication between our back-office and frontline teams, ultimately allowing us to serve our members better than ever before.
Konrad Young
Consumer Lending Servicing Specialist
The continuous improvement CUCopilot brings to our documentation has been invaluable. We're not just keeping up; we're setting the pace for operational excellence.
Gary Jeter
EVP and CTO
Senso is transforming how we handle member queries. Our pilot is proving that our staff can now provide answers within seconds, not minutes – a game-changer for member satisfaction. Team members are requesting to join the pilot, and we are excited to launch Senso to all of TruStone.
Lisamarie Meyer
Senior Vice President, Director of Minnesota Branches
Are you a Credit Union? Learn more about the CUCopilot Network
Are you a Credit Union? Learn more about the CUCopilot Network
Are you a Credit Union? Learn more about the CUCopilot Network
Insights & Resources
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Elevate Your Organization's
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Take action on industry-specific insights which drive partnerships, efficiency, and growth.